Terms & Conditions

Last Updated: September 2026

Please read these Terms of Use carefully. They contain important information concerning your legal rights, limitations on these rights, and the applicable law and jurisdiction of disputes. By accessing or using The Sultan Tours’ services, you indicate that you have read and agree to be bound by these Terms of Use. If you do not agree with all of these terms, you are not permitted to access or use the services operated by The Sultan Tours and Safaris.

1. Account Security & Usage

To use certain features on our website, including making a booking, you may need to create a Sultan Tours Account.

  • Responsibility: You are entirely responsible for maintaining the confidentiality of your log-in credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
  • Personal Use Only: Your account is for your personal use. You may not impersonate others, create an account for anyone other than yourself, provide false details, or create multiple accounts.
  • Suspension & Termination: We reserve the right to terminate or suspend access to your account or the services at our sole discretion, without notice or liability, should you misuse the platform. You may terminate your account at any time by contacting us.

2. Pricing

  • All tours, safaris, and activities are quoted on a per-person basis unless otherwise specified.
  • Prices are based on the United States Dollar (USD) at the time of quoting.
  • Price quotations are subject to change without notice until a booking is confirmed.
  • Exclusions: Unless explicitly stated, prices do not include local taxes, use fees (foreign departure, security, port charges, park fees, customs, immigration), or international transportation tax.
  • Prices do not include tips/gratuities, passport/visa fees, baggage/personal insurance, items of a personal nature, or unlisted food and beverages.

3. Payments & Deposits

We partner with strictly vetted, secure global payment providers, including TAB LABS LTD (Registered office: 6th Floor, One London Wall, London, EC2Y 5EB), PayPal, Stripe and DPO Pay.

  • Accepted Methods: We accept all major credit and debit cards including Visa, Mastercard, American Express, Maestro, Discover, Diners Club, JCB, and China Union Pay.
  • Instant Confirmation: Bookings are confirmed automatically once payment has been processed successfully.
  • Upfront Deposits: Upon request, guests may secure a booking by paying a 20% upfront deposit rather than the full amount. Please note that this 20% deposit is strictly non-refundable under all circumstances.

4. Discounts

Our pricing structure includes automated Group Discounts. The price per person varies and automatically scales down depending on your total group size.

5. Cancellation & Refund Policy

We strive to keep our cancellation process as simple and transparent as possible. If you need to cancel, you must notify us at least 1 day (24 hours) in advance to be eligible for a refund.

Refund processing depends on your original payment method and booking structure:

  • PayPal & Tab Labs UK: You will receive a 100% full refund with no hidden fees if canceled 1 day in advance.
  • DPO Pay: You will receive a 95% refund. The Sultan Tours refunds 100% of our collected amount; however, DPO Pay retains a 5% non-refundable processing fee for all transactions.
  • Deposit Bookings: If you secured your tour using the 20% deposit option, that deposit remains strictly non-refundable regardless of when the cancellation occurs.

To cancel a booking, please contact us directly via WhatsApp (+255 776 120 205) or Email ([email protected]).

6. Policy Modifications

We reserve the right to change or modify these Terms and Conditions without prior notice. By continuing to access or use our services after revisions become effective, you agree to be bound by the updated terms.

7. Contact & Accreditation

The Sultan Tours and Safaris
IATA Accredited Travel Agent – Zanzibar

The Sultan Tours